Services

Application Maintenance & Support Services

With businesses progressing, it is very essential for organizations to operate in changing environments and applied while maintaining existing mission-critical IT applications and infrastructure. Our aims are to make implementation maintenance and support services to reduce system outages and improve the performance and efficiency of the application portfolios. Our complete project management procedures and implementation, and maintenance services optimize cost and ensure high service levels.

In a technology-operate business world, change is the only constant. Technology is transformed into a business constantly by flattening the playground and reducing entry blocks. To stay relevant, organizations need to be energetic in embracing technology to manage and change consumer expectations, with new consumption models, smarter products, mergers, possession upgrade channels, and the impact of digitization.

In this expeditious dynamic circumstance, incorporate with a shrinking IT statement, CIOs are challenged with balancing the critical need to continuously monitor flaws and reduce the attempt to invest in managing applications. More specifically, CIOs are continuously assessing novel approaches to address critical questions including :

• How do I increase competence and improve value in application support operations while business procedures are changed?
• How do I improve my set time of procedures and bring in a component-based product in application support operations?
• How can I improve the quality of the work experience for my business users?
• How do I decrease my operating costs to operate self-funded in IT transformation initiatives?

Support services of HCL’s Application address these questions by building around our ‘Reimagine’ ASM with Dietz (Autonomics & Orchestration) framework, which intensifies our approved Management Service elements to deliver ‘the 3E impact’ in IT operations—productivity, Effectiveness, and Experience.

•  Efficiency - Improving productivity through an in-industry, scientific implementation approach that is focused on constantly upgrading, innovating, and hurrying operational practices to operate depletion in operational costs. By leveraging a lean and automation master plan, we focus on operating disruptive incident depletion and improving mean time to resolve (MTTR) to enhance operational efficiency