Your privacy matters to ONB Technologies (the “Company”, “we”, “21North”, or “us”).

 

This Privacy Policy explains how we collect, process, use, share, and protect information about you. It will also explain to you how to access and update your information, as well as how to make specific decisions about how your information is used.

 

Please read this Policy before using the 21North’s Platform or submitting any personal information to 21North. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use. 

 

YOUR CONSENT

By using the 21North Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.  If you do not agree with the Policy, please do not use or access the 21North Platform.

 

The Privacy Policy covers both “online” (e.g., web Applications and OEM Dashboard services, including any websites operated by us such as www.21northworld.in or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of Pick and drop / Chauffeur/ Ambassador services through a network of channel partner ambassadors and internal team operators, are collectively referenced as the “Services”. 

 

This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through 21North’s Services; or (iii) interact with the Services and post or incorporate this Privacy Policy.

 

If you have any queries regarding our Privacy Statement, please contact us at the email address given. 

 through our website and/or through our mobile application

 

1.INFORMATION YOU PROVIDE TO US 

21North may request specific protected information from you. We may collect this information through a variety of channels and in a variety of places on the services, such as account registration forms, contact us forms, or when you engage with us in any other way. When you sign up to utilize the services, you establish a user profile. We will ask you to give us only the protected information that is required for us to gather for a legitimate reason related to our services. The following are the current data fields that may be requested:

• Full name 
• Email 
• Password 
• Address 
• Mobile phone Number 
• Zip Code

 

2.INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES 

• We and our Channel Partner may use a number of technologies that automatically (or passively) gather some information whenever you visit or interact with the Services, in addition to any Protected Information or other information that you choose to give to us ("Usage Information"). This Usage Information may include, among other things, the browser you are using, the URL that sent you to our Services, all of the places of our Services that you visit, and the time of day. Furthermore, we gather your Device Identifier for your Device. A Device Identifier is a number that is automatically issued to your Device when you use it to access the Services, and it is used by our systems to identify your Device.
• In the case that a booking is made through the Support Center, 21North may record calls and chat histories for quality and training purposes. 
• If you book/purchase a vehicle through '21North,' we may collect your vehicle preferences, preferred address for test drives, car insurance details, purchase history and information pertaining to the service package purchased, as well as any additional documents that you may have shared with us, in order to facilitate our listed services.
• Tracking information, including but not limited to geographic locations, is gathered when you browse across our Services. During the drive, the Ambassador's phone will submit the GPS locations to our servers (Vehicle Location). The majority of GPS-enabled mobile devices can pinpoint a user's location to within 50 feet.
• If you add an emergency contact (name and phone number) to your account or the Mobile Application, we will collect and store such information in order to communicate your information about the vehicle / services with that contact and for use in an emergency.
• Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third-party cookies is not covered by our Privacy Policy.
   

3.USE OF INFORMATION COLLECTED 

• Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your service history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources. 
• Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.
• We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes. 
• We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you. 
• We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account.  
• We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters. 
• We provide some of your Protected Information (such as your name, pick up address, contact number) to the ambassador who accepts your request for transportation/ the associate who brings your preferred vehicle for a services /test drive, so that the ambassador may contact and find you. The companies for which Ambassador’s work (that are providing the transportation service) are also able to access your Protected Information, including your geo-location data.  
• We use that geo-location information for various purposes, including for you to be able to view the Ambassador’s in your area that are close to your location, for you to set your pick-up location, for the Ambassador to identify the pick-up location, to send you relevant details/ or to communicate, and to allow you (if you choose through any features we may provide) to share this information with other people. 
• In addition, we may use your Protected Information or Usage Information that we collect about you: (1) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (2) to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions; (3) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies; (4) for internal business purposes; (5) for inclusion in our data analytics; and (6) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.  
• We may share the information collected from you with OEM/ SVC’s any such third parties, if you choose to avail of any services offered by OEM/ third party on the Mobile Application. 
• We may use the information collected from you for targeted advertising. This involves using information collected on an individual's web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our web site(s). The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number.  
   

4.INFORMATION SECURITY

• The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone. 

 

5.DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share your information that we collect for following purposes:

• Service Providers: In order to support our business, we may share your information with our (stakeholders / Interested Parties) vendors, Service Centers, Channel Partners, marketing partners, research firms, and other service providers or business partners, such as payment processing organizations. For example, your information may be shared with third-party vendors in order for them to send you emails, messages, or push notifications to your devices in connection with our Services, to assist us in analyzing and improving the usage of our Services, and to process and collect payments. We may also hire suppliers to help us with other tasks, such as conducting surveys or organizing sweepstakes.
• With Ambassador: When you submit a request for 21North's services via the 21North Platform, your information is shared with us as well as the Ambassador / Channel Partners who deliver services. We give your information to that Ambassador in the same manner as if you had submitted a service request directly to the service centers in order to simplify your service processing. If you submit a mobile phone number, 21North may send you text messages about the status of the trip.
• With Academic Partners: We may share your information with our academic partners for the purpose of carrying out academic research.
• With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
   

6.DATA SECURITY PRECAUTIONS

We have in place appropriate technical and security measures to secure the information collected by us.

• We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the 21North Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. 
• Please we aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the 21North Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.
   

7. GRIEVANCE OFFICER AND INFORMATION SECURITY

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please write to our Grievance Officer at the following address:

21North Grievance Officer
ONB Technologies Pvt Ltd. 2nd Floor, Tower - B, Mantri Commercio, 

Kariyammana Agrahara, Bellandur, Bengaluru, Karnataka 560103

If you come across any abuse or violation of the Policy, please report to ciso@21north.in

 

Please be aware that the 21North Platform maintains your data on the Amazon Web Services cloud platform, which is supplied by Amazon Web Services, Inc., and that this data may be stored on their servers. Amazon Web Services has security procedures in place to safeguard against data loss, abuse, and alteration; further information is available at https://aws.amazon.com/. Amazon Web Services' privacy policies are explained at https://aws.amazon.com/privacy. If you have any questions or concerns about Amazon Web Services' security measures, you can contact their data protection / privacy team / legal team or designated the grievance officer at these organizations, whose contact information is available in its privacy policy, or you can write to our Grievance Officer at the address provided above.
 

By accepting the customer terms and conditions, you agree to the terms of this privacy policy. Please read the following information carefully to ensure that you understand our privacy standards. Do not accept the customer terms and conditions or use our services if you do not agree to this privacy policy. The Customer Terms and Conditions incorporate this Privacy Policy by reference